That’s where the responsibilities of remote customer service personnel come into play. It’s also important to have a quiet place to work, like a dedicated home office. If you want to succeed in a work-from-home customer service position, you need to give yourself the right tools. These must-have resources range from the latest support software to an office chair that keeps you comfortable.

We’ve listed the freelance marketplaces by best-to-worst, based on flexibility and payment terms, including whether they generally offer minimum pay when paying by the minute. But, be aware that if you live in states with strict labor laws, including California and New York, pay-by-the-minute schemes don’t fly. Most of these platforms will reject your application to avoid running afoul of state laws. Although the jobs are remote, labor laws apply to all state residents. And of course, to find remote work options, tailor your resume for remote jobs. To get started, browse these resume examples for customer service jobs.

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Many companies hire individuals to specialize in this type of outbound calling. As a telephone research interviewer, you call customers on behalf of companies and conduct a research survey about their experiences over the phone. You’ll aggregate responses that will then provide valuable insights about your customers. As it occurs entirely over the phone, it’s easy for a telephone research interviewer to work from home. Long gone are the days that require call center agents to work in just that — a call center.

The big health care provider is actively advertising for remote customer service jobs, which provide training, decent pay and benefits. The one catch here is that United Heath wants people willing and able to work a 40-hour week — and maybe more. And customer service representatives should be available at any time during the company’s https://remotemode.net/blog/what-is-remote-customer-service-exactly/ 8 a.m. That throws a wrench into the traditional selling point of these jobs — the flexibility. That said, if you don’t mind full-time work, as long as it’s work-from-home, there are copious positions available. Moreover, many include full benefits, including health insurance and paid time off, as well as performance bonuses.

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HubSpot is hiring remote customer support specialists to grow and support its West Coast users. In this role, you’ll work roughly 40 hours a week and have unlimited vacation days. A recent study by Owl Lab showed that 84 percent of remote workers are happier working from home [2]. Being able to pick children up from school, tailoring work hours based on individual needs, and saving time by ditching the commute are some potential benefits. Even though some remote customer service roles will dictate a specified schedule to be on the phone or online, much more flexibility is possible with a remote role. The same Owl Lab study discovered that 40 percent of people surveyed would take a 10 percent pay cut to be allowed to continue working remotely indefinitely.

• Most duties performed by customer service agents can be done from a home office using the internet to connect to communications tools.
• As a Fancy Hands rep, you’ll make phone calls, book hotel, and restaurant reservations, and help customers achieve their daily goals.
• Into the customer’s existing tools as well as creating best practices that will lead them to success.
• If you’re willing to take any customer service job, you’ll have no trouble finding work.
• Some companies require reps to be available 40 hours or more every week, for example.
• Both Remote.co and FlexJobs have a customer service category where you can find the remote customer service job that best fits your needs.

Learners are advised to conduct additional research to ensure that courses and other credentials pursued meet their personal, professional, and financial goals. Coursera’s editorial team is comprised of highly experienced professional editors, writers, and fact… Click the link in the email we sent to to verify your email address and activate your job alert. Get notified about new Remote Customer Service jobs in United States. Progressive is one of the largest car insurance providers in the United States.

Online Data Entry/ Customer Service Support (Remote)

We’re looking for more growth-minded and collaborative people to be a part of our journey in democratizing finance for all. If you’re ready to give 100% in helping us achieve our missionwe’d love to have you apply even if you feel unsure about whether you meet every single requirement in this posting. At Robinhood, we’re looking for people invigorated by our mission, values, and drive to change the world, not just those who simply check off all the boxes.

It’s important to consider the standard job search websites, such as Indeed and LinkedIn. These are great starting points that list thousands of remote customer service roles. Remote work has become so common that you can now select remote or on-site work from a drop-down menu in your search. Freelance customer service representatives, meanwhile, can schedule themselves and work part-time.

For instance, ZipRecruiter features a customer service agent job at NexRep, where you’re mainly required to answer customer inquiries via phone. Working remotely as a customer service professional can provide a great opportunity for work-life balance and can be a satisfying career option. For those who are skilled at interacting with people, solving problems, providing information, and communicating effectively, customer service could be a great career choice for you. To ensure that you thrive in your newfound responsibilities, review the following advice for succeeding in a new remote customer service role.

TTEC is one of the largest customer service providers operating worldwide, offering you a great range of jobs in different industries. If the job involves speaking on the phone with customers, a quiet space in your home will be essential. If you will have roommates or family members at home while you’re working, a separate room in your home is https://remotemode.net/ ideal. You may be able to utilize a space in your kitchen, attic, a large closet, or a nook area if you’re the only one home. We’ve built a tool to help you discover all of the remote jobs that never get advertised. We’ve highlighted several of those below, starting with three companies that will hire you as an employee and pay for benefits.